Professional
Thank you for your interest in Uncle Harry's! At this time, we are accepting professional applications from dentists, naturopaths, acupuncturists, chiropractors, massage therapists, estheticians, and other holistic service providers. Unfortunately we are not accepting applications for e-commerce or web-based businesses or for international clients.
If you're interested in setting up a professional account with us, please use our contact form. Let us know a little about your company and provide a website link if applicable. If you have any other questions, please let us know!
Professional Account Summary
Professional Discount: ~28.5%
Minimum Professional Order: $100
Shipping: Added, estimated 15% of order. Not eligible for free shipping terms
Professional Requirements. Professional accounts are available for those who use our products in their practice. In order to qualify for a professional account there must be a physical store or practice location. A valid business license and professional/trade license are required to open a professional account. If you plan to resell products, a corresponding reseller permit or sales tax certificate must be received and verified by Uncle Harry’s prior to placing your first order. If you have multiple locations, we require store details and relevant documents for each location.
Account Terms. A copy of these account terms will be provided to you when you are approved for a Professional Account. We will do our best to keep you fully informed, however terms are subject to change without notice. We reserve the right to modify these terms and post a new updated version online.
Payments. Orders must be paid via credit card on file. We do not store the card verification code for security purposes and will need you to provide this code at time of order. When payment is authorized for the order, your bank will hold the funds on your card until the final charge has been captured at time of shipping. A finance charge of 2% may be assessed on past due invoices. Orders will not be shipped for accounts with a past due balance.
Ordering. Orders may be submitted via email, fax, or telephone. We are available to take orders Monday through Thursday, 7:00 am to 3:00 pm PST. Item numbers and quantities are required when placing your order. Orders are required to meet order minimum to process. A sales order confirmation will be emailed after the order is submitted. It is the responsibility of the person placing the order to verify that the items and pricing on the sales order are correct. Though we do our best to keep you fully informed, pricing is subject to change without notice. If you do not receive a sales order confirmation within 1-2 business days, please contact us to ensure your order was received.
Processing Time. We strive to process all orders in timely manner, with in-house processing time averaging 1 to 3 business days. Large orders or orders with custom products or bulk quantities may experience delays. To expedite an order, please contact us as soon as possible and we will attempt to accommodate your request. Additional fees for expediting your order may apply. If a product is out of stock with no ETA, it will be removed from your order. We do not offer backorders.
Shipping. Orders are shipped via USPS Priority Mail or UPS Ground. Transit time varies from 1 to 6 business days, depending on your location. In order to accommodate requests for alternative shipping options, arrangements must be made when the order is submitted. Shipping costs will be estimated at 15% of the subtotal and any excess fees will be refunded to you.
Returns, Credits, & Damages. We proudly stand behind the quality of our products. If you are unhappy with any product you receive for any reason, please reach out to us via email to proceed with a return/refund. If any items arrived damaged with your order, please hold onto the external packaging and email us with photos of the outer packaging, internal packaging, and damaged item. We are happy to provide credit for any store/customer returns, we ask that you provide the item number, quantity, and reason for return.
Online Reselling. We do not allow online reselling for professional accounts.
Samples & Testers. We are happy to provide new item samples, shelf testers, and complimentary staff samples to valid professional customers. New item samples of products that a store does not currently carry can be requested at any time. Complimentary shelf testers are available upon request with an opening order or when bringing in a new item. Additional testers or tester replacements are subject to approval based on account history. Complimentary staff samples are limited to a total of $15.00 per order. We are not able to provide staff samples of precious oils or products 16 ounces and larger. To optimize shipping, please include any sample requests along with a submitted order.
Custom Orders. The majority of our products are available in larger sizes, appropriate for bulk departments or refilling stores. Larger sizes are considered custom items and are made to order. Custom items have unique order lead times that can vary from 2 to 12 weeks. Custom items may require pre-payment dependent on account terms, and are not subject to free shipping. Shipping fees are calculated according to weight and shipping address. We are happy to combine an order of catalog and custom items upon request. A combined order will not ship until all items are ready and the order is able to ship in full. A shipping fee may be added to a combined order based on the weight of the custom item. Unfortunately we cannot accept returns of custom items except in cases where the product was damaged or defective. To request a price list of custom items, email our Wholesale Desk.
Right to Refuse Service. We reserve the right to cancel any professional account if they are suspected of violating any of our account terms or unauthorized reselling of our products without prior approval by Uncle Harry's Natural Products.