Top Questions

Top Questions

• Where can I buy Uncle Harry's Natural Products?

  Orders can be made on our website or by phone at 425-558-4251, Monday through Thursday.

  To find a store near you that carries our products, visit our Store Locator: www.uncleharrys.com/map

  Most stores do not carry our entire catalog of products, so we recommend calling the store beforehand to see if they carry the product you're looking for.

  Modified 06.21.2022

• What is the best way to get a hold of someone?

  We are available Monday to Thursday - excluding holidays.

  During these times of extremely high inquiries, our primary mode of support is through our Contact Form or via email - which allows us the ability to give our highest quality of support by providing useful screenshots and links to extra resources to quickly and efficiently answer your questions and concerns.

  Please don't think this means we don't want to speak to you - we love chatting with you! To best reach someone via phone, please give us a call at (425) 558-4251 and leave a voicemail with your contact information and best time to reach you. We will do our best to accommodate your time request.

  We do our best to respond to all inquiries within 1-3 business days.

  Modified 06.21.2022

• I'd like to change/cancel my order that I just placed through the website.

  We are unable to make any changes to orders placed through the website; this includes changes to size, flavor, and adding or removing items. If you need to change the order, we will need to cancel the entire order.

  This is because our payment processor pre-authorizes your payment method for the total amount of your order. Due to ecommerce regulations and for customer protection, we are not able to make changes to the original pre-authorization. Changing the order is not possible without voiding the original pre-authorization by cancelling the order.

  Please contact us as soon as possible of any order changes either by directly emailing our Customer Care Team or by phone at (425) 558-4251.

  Modified 12.01.2021

• I am an international customer and am having trouble with my order.

  We can ship orders all over the world and our website can accept international orders; however, our payment processor is often unable to verify international billing addresses - so it is best to checkout using PayPal for the payment method.

  Our shipping team will do their best to safely package the order as compact as possible and excess shipping fees will be refunded to you after the order ships.

  If you continue having trouble submitting your international order, we are happy to process your order via Square or PayPal. Simply email the items, amounts, and shipping address to our Customer Care Team and we will send you an invoice.

  We are able to help with an order over the phone by calling (425) 558-4251, however we will still need to email you an invoice to receive payment. We are able to help via phone Monday-Thursday. If you do not hear from us in 1-2 business days, please follow-up with an email since our calls may be blocked from your country or your voicemail inbox may be full.

  International orders for more than $200 of products, we recommend reaching out to our Customer Care Team to help place your order.

  Modified 06.21.2022

• Do you offer any free samples or coupons?

  We do not offer free samples, though many of our products are available in smaller sizes if you would like to try a product before purchasing a larger size. We also provide a great return policy.

  We rarely have sales or promotions, as our mission is to provide affordable prices every day. Any and all promotional codes will be shared through our website, newsletter, and/or social media pages.

  We usually have one major sale per year, towards the end summer or early fall.

  Please visit our sites and keep up to date with our latest ventures!
  Instagram: @uncle_harrys
  Facebook: @uncleharrysnaturalproducts
  Twitter: @uncle_harrys
  Newsletter: Scroll to the bottom of this page to subscribe to our newsletter!

  Please note that we are not affiliated with any discount code websites and the information on those websites is completely inaccurate.

  Modified 12.02.2021

• How do I return my product(s)?

  We proudly stand behind the quality of our products. If you are unhappy with any product you receive for any reason, we will gladly accept your return and refund you the original purchase price, minus shipping charges, within 60 days of purchase. Shipping fees are non-refundable.

  Please ship returned items to:
  Uncle Harry's Natural Products
  Attn: Returns
  17650 NE 65th Street
  Redmond, WA 98052

  A copy of your invoice must be included with the returned products to ensure timely processing. Shipping fees of return products is the responsibility of the customer.

  Products for return must be received by our team within the 60 days of purchase. We will issue a refund after all the returned products have been received.

  Modified 12.02.2021

• I purchased something elsewhere; can I return it to you?

  We do not accept returns for products purchased outside of www.uncleharrys.com. We are also unable to resolve any other issues from purchases made outside of www.uncleharrys.com.

  If you purchased a product from anywhere other than www.uncleharrys.com, please reference the return policy of the company/store you purchased it from.

  Modified 12.02.2021