Shipping

Shipping

• How much will shipping cost?

  Our standard method of shipping is a flat-rate of $7.95, through USPS. If your order is over $75, we offer free shipping to the continental United States. PO Boxes cannot be used for orders that qualify for free shipping.

  You may select USPS Express Mail or UPS shipping for an additional charge.

  For local customers, you may choose Curbside Pickup at our Factory to avoid shipping fees.

  You can learn more about our shipping methods here: Shipping & Returns

  Modified 12.01.2021

• How long will it take to receive my order?

  Orders are filled and shipped from our factory in Redmond, Washington.

  In-house processing can take 1-2 business days; however, once in a while we may be a little behind due to the pandemic or holiday.

  Once we receive your order, it is immediately sent to our wonderful Shipping Team who will check and pack each order by hand.

  For orders shipping within the US: USPS First Class Mail takes 1-5 business days and USPS Priority Mail usually takes 1-3 business days. USPS Express Mail takes 1-2 business days. UPS can take up to 6 business days. Please note that these estimates are barring no delay with the mail courier.

  For orders shipping outside of the US: Ship time may vary greatly, and due to the nature of international shipping, we cannot guarantee when a package will arrive. International packages are often delayed and may be held in customs for an indeterminate amount of time. Depending on where it's shipping, we have seen orders take 2-4 weeks to arrive. If your order does not arrive after 45 business days, please contact us.

  When your order shipping label is printed, you will receive an automatic email with your tracking number.

  You can learn more about our shipping methods here: Shipping & Returns

  Transit times can vary and we cannot guarantee delivery times. As a result of the pandemic, we have seen some orders take up to 2 weeks to successfully reach their final destination due to delays out of our control by cause of USPS.

  Modified 12.01.2021

• Where is my tracking information?

  In-house processing can take 1-2 business days.

  Once the orders is packed and shipping label is printed, you will be automatically emailed the tracking number and details. The email will be sent to the email provided at time of order.

  If you did not receive tracking information, please double check the email provided at time of order. Also, please check your Spam Inbox.

  Modified 12.02.2021

• How much is International Shipping?

  International shipping rates vary based on size of order and country. The price range for the smallest package option of a USPS Priority Mail Padded Envelope can average between $25.00 USD to $45.00 USD depending on final destination, and can fit between 6-8 small/medium sized products.

  Our website provides cost estimates for international shipping rates. To see a quote: Click on cart icon and select "View and Edit Cart," enter in Country/State/Postal Code, and possible shipping options will be quoted.

  
  

  Our Shipping Team will do their very best to safely and compactly pack your order. If there is a difference in shipping costs after we have packed it, we will refund the difference the following business day after it ships out.

  Once we ship your package, you will receive an email confirmation with the tracking number.

  If you plan to make an international order for more than $200 of products, we recommend reaching out to our Customer Care Team to help place your order.

  Modified 12.01.2021

• When will my pickup order be ready? Where can I pick it up?

  We process and bag your pickup order by hand, and orders are ready next business day for pickup. Occasionally, our team can have an order ready same-day - but this cannot be guaranteed.

  When your order is ready, you will be notified via email and asked to schedule an appointment for pickup. You can schedule an appointment here: Appointment Calendar

  Orders can be picked up at our Factory from 7:00am-3:00pm PST, Monday-Thursday excluding holidays. The address of our factory is 17650 NE 65th Street, Redmond, WA 98052.

  Orders must be picked up within 7 business days of the notification email, otherwise the order may be cancelled and refunded.

  Modified 06.21.2022

• My order qualified for Free Shipping, but I don't see that option?

  The shipping method "Free Shipping" automatically appears as an option when your order subtotal meets or exceeds $75.00, this is including discounts and excluding sales tax.

  Once your order meets this amount, you may need to select the shipping method "Free Shipping" to apply it to your cart.

  If you do not see the Free Shipping option, please double check:
  - The order is shipping within the United States
  - If there are discounts applied that bring the total below $75.00. Discounts are included.
  - If there are sales tax applied that bring the total to $75.00. Sales taxes are excluded.
  - If a shipping fee is applied and that is what brought your order total to $75.00

  Modified 12.02.2021

• Do you ship to PO, APO, and FPO boxes?

  Yes! Standard shipping fees apply to orders shipping to PO, APO, and FPO boxes.

  Modified 12.02.2021

• How will my order ship?

  Orders placed with Flat Rate Shipping will be sent via USPS First Class Mail or USPS Priority mail depending on size of order.

  On orders totaling $75+ with a destination in the United States, the cost of shipping is free and Uncle Harry's reserves the right to choose the mail courier between USPS and UPS.

  International orders will ship via USPS Priority Mail.

  Modified 12.02.2021

• What materials are used for packaging?

  We pride ourselves on making sure we use eco-friendly materials to safely pack and pad each order.

  We pack orders with recyclable cardboard boxes, recycled newsprint paper, water-activated kraft tape, and nontoxic, biodegradable, plant-based peanuts. Most packages will ship out in a padded-envelope which does contain plastic.

  To learn more about packing materials, check out this blog and this video.

  If you would like your order be packed without the use of plastic, please include a comment with your order and we will try our best to accommodate your request.

  Modified 12.01.2021

• My shipment is showing as delivered but I didn't receive it?

  We have seen that although tracking says it has been delivered, it may be an extra day until you physically receive the package. Due to this, we request to wait 7 business days after marked "Delivered" before moving forward with an alternative solution.

  If it has been 7 business days since marked "Delivered", please reach out to us through our Contact Form with your order information: Full Name, Web Order Number, and Shipping Address.

  We will contact the carrier to initiate a trace of your shipment.

  Modified 12.02.2021

• I think my package is lost, what do I do?

  We have seen some orders take up to 2 weeks to successfully reach their final destination due to delays out of our control by cause of USPS. Due to this, we ask that you wait 14 business days after your order left our facility before moving forward with an alternative resolution.

  If you believe your order has been lost in the mail, please reach out to us through our Contact Form with your order information: Full Name, Web Order Number, and Shipping Address.

  We will contact the carrier to initiate a trace of your shipment.

  Modified 12.01.2021

• I received my order, but I got the wrong item(s)?

  If you have received the wrong items, please contact us within 3-days of delivery so we can correct this mistake.

  Please e-mail our Customer Care Team with your order number and photo of products you received with your order.

  Modified 12.02.2021

• I received my order, but it was missing items?

  If you have received your order and are missing any items, please contact us within 3-days of delivery so we can correct this mistake.

  Please e-mail our Customer Care Team with your order number and the item(s) missing from your shipment. To expedite the process, please let us know if the outer packaging of your order looks like it may have been opened or damaged during transit.

  On rare occasions, we will remove an item from an order due to being long-term out of stock. If this happens, you will receive an email and refund the following business-day after your order has been shipped.

  Modified 12.02.2021

• My package was stolen, what do I do?

  If you believe your order was stolen, please report it to your local police officials and they will provide you a case number.

  Please reach out to us via email and provide the following information:
  Name
  Order Number
  Address
  Police Case Number
  Photos or any evidence of package

  Once we receive this information, we will need a file a case with USPS to open up an investigation.

  Modified 12.02.2021

• Why is your free shipping minimum $75?

  We prioritize providing affordable products year-round and this includes not subsidizing the cost of the shipping within our product pricing, and instead offering a flat-rate shipping fee and free shipping on domestic orders $75+.

  Unfortunately, online mega-stores have given the false impression that shipping is somehow low-cost and inexpensive due to their lower flat-rate fees and free shipping minimums. The more a company sends out daily, the bigger the discount they receive from shipping companies, so smaller stores (such as ours) don't have that ability to match what retail giants can do for their shipping costs as they're paying less than half of what we do.

  Our shipping fees are calculated based on rates of USPS or UPS based on your package's weight and distance of delivering it. These shipping fees are never padded for profit.

  We hope to offer more shipping options in the future through our website.

  Modified 12.02.2021