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Shipping & Returns FAQ
How much will shipping cost?
Our standard method of shipping is USPS flat-rate of $5.95. If your order is over $75, we offer free shipping to the continental United States. This offer is only available through USPS Priority Mail. You may select USPS Express Mail or UPS shipping for an additional charge. You can learn more about our shipping methods on our Shipping and Returns page.
How long will it take to receive my package?
In-house processing often takes 1-2 business days.
For orders shipping within the US: USPS Priority Mail usually takes 2-3 business days. USPS Express Mail takes 1-2 business days. UPS can take up to 6 business days.
For orders shipping outside of the US: Ship time may vary greatly, and due to the nature of international shipping, we cannot guarantee when a package will arrive. International packages are often delayed and may be held in customs for an indeterminate amount of time. Depending on where it's shipping, we have seen orders take 2-4 weeks to arrive. If your order does not arrive after 45 business days please contact us.
When your order shipping label is printed, you will receive an automatic email with your tracking number.
How much is International Shipping?
International shipping rates vary based on size of order and country. The price range for the smallest package option of a Priority Mail Padded Envelope can average between $25.00 USD to $45.00 USD depending on final destination, and can fit between 6-8 small/medium sized products. Our website provides accurate cost estimates for international shipping rates. To see a quote: Click on cart icon and select "View and Edit Cart," enter in Country/State/Postal Code, and possible shipping options will be quoted. Once we ship your package, you will receive an email confirmation with the tracking number. If you plan to make an international order for more than $200 of products, we recommend reaching out to our Customer Care Team to help place your order.
Can I place an order through the website for pick-up?
This option is not available yet, but will be soon! If you're interested in having items ready for pick-up, just give us a call at (425) 558-4251 and we can get that ready for you.
What materials are used for packaging?
We have eliminated additional plastic within our packing and shipping processes by utilizing custom cardboard boxes, kraft paper, and nontoxic, biodegradable, plant-based peanuts. If you would like your order to be packed without plastic, please leave a comment along with your website order and our Shipping Team will do their best to accommodate your request. To learn more about packing materials, check out this blog and this video.
Do you accept checks and/or Money Orders?
We accept checks and money orders from financial institutions in the United States. If you choose to pay by check or money order, please send the payment to: Uncle Harry’s Natural Products 17650 NE 65th ST, Redmond, WA 98052. Your order will not be processed or shipped until payment has been received and verified.
How do I return my product(s)?
We proudly stand behind the quality of our products. If you are unhappy with any product you receive for any reason, we will gladly accept your return and refund you the original purchase price, minus shipping charges, within 60 days of purchase. Shipping fees are non-refundable.
Please ship returned items to:
Uncle Harry's Natural Products
17650 NE 65th Street
Redmond, WA 98052.
A copy of your invoice must be included with the returned products to ensure timely processing. Shipping fees of return products is the responsibility of the customer. Products for return must be received by our team within the 60 days of purchase. We will issue a refund after all the returned products have been received.
If your package is returned to us due to a courier issue where delivery was not attempted at no fault of the customer, we will issue a refund for the full amount.
Can I exchange my product for another one?
We do not offer exchanges. If you are unhappy with any product, just send it back to us and we can issue you a refund or provide store credit to use towards your next order.
Can I return my purchase from Amazon? (store retailer, EBay Etsy, etc.)
We are unable to handle returns or issue refunds for orders made outside of our website. We do ask you first attempt to return your item(s) to where you originally purchased it. If they prove troublesome, please reach out through our Contact Form. In order for us to help resolve issues on purchase made elsewhere, we would need you to provide proof of purchase (a receipt).
I think my package is lost, what do I do?
If you believe your order has been lost in the mail, please reach out to us through our Contact Form with your order information (Full Name, Web Order Number, and Shipping Address). We give our shipping carriers the benefit of doubt and normally wait 7 business days after marked "Delivered" before moving forward with an alternative solution.