Shipping & Returns FAQ

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Shipping & Returns FAQ

  • How much will shipping cost?

    Our standard method of shipping is USPS flat-rate of $5.95. If your order is over $75, we offer free shipping to the continental United States. This offer is only available through USPS Priority Mail. You may select USPS Express Mail or UPS shipping for an additional charge. You can learn more about our shipping methods on our Shipping and Returns page.

  • How long will it take to receive my package?

    In-house processing often takes 1-2 business days. USPS Priority Mail usually takes 2-3 business days. USPS Express Mail takes 1-2 business days. UPS can take up to 6 business days. When your order shipping label is printed, you will receive an automatic email with your tracking number.

  • How much is International Shipping?

    International shipping rates vary based on size of order and country. The price range for the smallest package option of a Priority Mail Padded Envelope can average between $25.00 USD to $45.00 USD depending on final destination, and can fit between 6-8 small/medium sized products. Our website provides accurate cost estimates for international shipping rates. To see a quote: Click on cart icon and select "View and Edit Cart," enter in Country/State/Postal Code, and possible shipping options will be quoted. Once we ship your package, you will receive an email confirmation with the tracking number. If you plan to make an international order for more than $200 of products, we recommend reaching out to our Customer Care Team to help place your order.

  • Can I place an order through the website for pick-up?

    This option is not available yet, but will be soon! If you're interested in having items ready for pick-up, just give us a call at (425) 558-4251 and we can get that ready for you.

  • What materials are used for packaging?

    We pack orders with plastic bubble wrap, recycled newsprint paper, and nontoxic, biodegradable, plant-based peanuts. If you would like your order be packed without the use of plastic, please include a comment with your order and we will try our best to accommodate your request; however, we cannot guarantee the safe arrival of glass bottles or jars in this event.

  • Do you accept checks and/or Money Orders?

    We accept checks and money orders from financial institutions in the United States. If you choose to pay by check or money order, please send the payment to: Uncle Harry’s Natural Products 17650 NE 65th ST, Redmond, WA 98052. Your order will not be processed or shipped until payment has been received and verified.

  • How do I return my product(s)?

    We proudly stand behind the quality of our products. If you are unhappy with any product you receive for any reason, we will gladly accept your return and refund you the original purchase price, minus shipping charges, within 60 days of purchase. Please ship returned items to: Uncle Harry's Natural Products Attn: Returns 17650 NE 65th ST Redmond, WA 98052. A copy of your invoice must be included with the returned products to ensure timely processing. We will issue a refund after all the returned products have been received. 

  • Can I exchange my product for another one?

    We do not offer exchanges. If you are unhappy with any product, just send it back to us and we can issue you a refund or provide store credit to use towards your next order.

  • Can I return my purchase from Amazon? (store retailer, EBay Etsy, etc.)

    We are unable to handle returns or issue refunds for orders made outside of our website. We do ask you first attempt to return your item(s) to where you originally purchased it. If they prove troublesome, please reach out through our Contact Form. In order for us to help resolve issues on purchase made elsewhere, we would need you to provide proof of purchase (a receipt).

  • I think my package is lost, what do I do?

    If you believe your order has been lost in the mail, please reach out to us through our Contact Form with your order information (Full Name, Web Order Number, and Shipping Address). We give our shipping carriers the benefit of doubt and normally wait 7 business days after marked "Delivered" before moving forward with an alternative solution.