General

General

• Is Uncle Harry a real person?

  He is and his name is Harry! You can learn more about him in his blog post: Uncle Harry's Story

  Modified 12.01.2021

• Where is your factory?

  Our Factory and Storefront are located in Redmond, Washington.

  In response to COVID-19, our Storefront is permanently closed to in-store shopping and browsing; however, orders can be placed through our website for Curbside Pickup. We also offer a mobile Discount Shelf that can be safely browsed outside!

  The Factory is closed to public visits, however we do share plenty of behind-the-scenes photos and videos on our social media channels.

  Modified 06.21.2022

• Can I stop by to buy products?

  Our Storefront is closed indefinitely to in-store shopping and browsing since our Customer Care Team has moved to working remotely.

  However, orders can be placed online for next-day pickup. We also offer a mobile Discount Shelf that can be safely browsed outside!

  To learn more about order for Curbside Pickup and our Discount Shelf, read more here: Curbside Pickup & Discount Shelf

  Modified 12.01.2021

• How can I shop the discount shelf that was at the storefront?

  Due to the Storefront being closed to in-store shopping, we have moved all our discount items onto a mobile cart that allows us to roll our Discount Shelf outdoors for a safe shopping experience.

  To shop the discount shelf in person, you must book an appointment online. You can book an appointment here: Appointment Calendar

  You can also learn more about the entire process here: Curbside Pickup & Discount Shelf

  Modified 05.24.2022

• Are there any international stores or distributors that carry Uncle Harry's?

  We do not have any international distributors; however we do ship retail orders direct to most countries.

  We are stocked in a few retail stores in Canada and these can be found in our Store Locator.

  Modified 12.01.2021

• Do you test your products on animals?

  Absolutely not! Uncle Harry's Natural Products has never tested on animals and our products are cruelty-free.
  
  Check out our page and other cruelty-free brands through the Leaping Bunny Program.
  
  

  The only animal by-product we use is beeswax - which is local, raw, and sourced from our neighbors in Washington.

  Modified 02.14.2023

• Can Uncle Harry's visit our store, festival, event etc.?

  At this time, we no longer offer on-site demos for events.

  For our Wholesale Account holders, we would be happy to support any in-store events through product donations or pamphlets. Please email our Wholesale Desk details of your event and we can put together something for you!

  Modified 12.01.2021

• Do you offer an affiliate program or do collaborations?

  We do not have an affiliate program and are not accepting collaborations at this time.

  Modified 12.2.2021

• Can I send my empty containers back to you?

  We are unable to accept used jars to be re-purposed. The best option is to make sure to either re-purpose the jar at home or recycle the item.

  Glass jars and HDPE plastic are commonly accepted in many curbside recycling programs; however we encourage you to check with your city.

  Modified 12.01.2021

• I would like to reuse my container but I can't remove the label.

  Thank you for reusing the container!

  A great way to remove the label is to fill the empty container with hot water and let it sit for a few minutes. This will help loosen up the label adhesive and make it easier to peel off.

  If there is any remaining adhesive residue, you can use orange essential oil on a napkin/towel rub off the oil. (You can also use any other oil you may have on hand!)

  Modified 12.02.2021

• Are you hiring?

  We are always happy to accept resumes to join our team! Resumes can be sent to our Hiring Team.

  For current openings at our factory, please visit our Careers page.

  Modified 12.02.2021

• Does Uncle Harry's sell on Amazon?

  We do not sell directly on Amazon or other internet marketplaces.

  We do have one certified retailer of our products on Amazon and eBay, who offer only a select few of our products - Smallflower.

  If you see our products listed on those marketplaces that are being sold by a different party, we have no way of guaranteeing their quality.

  Please note that products bought from third parties must be returned through those channels and are not returnable to us.

  Modified 12.02.2021

• Why aren't all your products organic?

  It is part of our mission to use only the finest quality, minimally processed food grade ingredients, including local, organic, cruelty-free, and sustainable raw materials.

  We strive to sell organic products whenever possible. To see our current offerings of certified organic products, you can find them here: Certified Organic

  If a product is not organic, the ingredients used are all natural, minimally processed, and high quality. We plan to continue to expand our certified organic products.

  For most of our oral care products, we are unable to certify them as organic. By USDA guidelines, the significant percentage of a product must be agricultural ingredients to be considered fully organic. Most of our oral care products (toothpaste, tooth powder, mouthwash, etc) consist of over 90% of mineral ingredients. The minerals bentonite clay, calcium carbonate, and pure sea salt are not considered agricultural ingredients, and therefore cannot be certified organic.

  If you have any specific questions regarding organic status of a product or ingredient, please reach out through our Contact Form.

  Modified 12.02.2021

• I received a product with a label that looks different. Is this fake?

  To celebrate 30 years, we are going through a label and brand redesign that commemorates the man and family behind the products! If your new bottle includes our token chartreuse green, paisley accents, and the face of Uncle Harry - then you have a bottle with our new label.

  To keep true to our zero-waste mission, product labels will be updated to the new label as we run out of the old labels. So there will be some time while both labels may be on store shelves and shipping in orders.

  Modified 12.02.2021

• Why are you going through a redesign?

  Truth is the photo included on our current labels is not an image of the real Uncle Harry.

  To celebrate 30 years, we are updating our brand and label to commemorate the man, the family, and Ayurvedic roots behind the products! This redesign of the label has been an internal project with input from our talented staff, family, and partners.

  Our new labels include:
  - Our key chartreuse green, making it easy to spot on the shelves
  - A logo that includes a photo of the real Uncle Harry (in his younger days!)
  - Accurate ingredient lists, which include Latin names when space allows
  - More information regarding how to best use the products
  - Suggested time of use after opening the product
  - A color band system to aid in differentiating the different lines of products (Orange = Oral Care, Yellow = Skin Care, Green = Hair Care, White = Aromatherapy)

  Modified 12.02.2021

• When are you increasing prices?

  For the first time in almost 17 years, we will be increasing our prices effective January 1, 2022.

  This price increase is in response to the rising supply chain costs and operational updates due to COVID-19.

  Rising supply chain costs
  -Freight, shipping, and gas increases. This impacts us greatly as shipping is one of our top expenses.
  -Cardboard increases. We use lots of custom recycled cardboard due to our plastic-free shipping program.
  -Raw material and packaging price increases. Some have stayed stable, while others have risen over 75%!

  Operational updates due to Covid-19
  - $2/hour hazard pay for all employees as of March 2020, which became a permanent base wage increase.
  -Investment in facilities including break room areas, company sponsored employee art (zero waste when possible!), and plants, enhancing our physical spaces for those working on site throughout the pandemic.

  Modified 12.02.2021