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General FAQ

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General FAQ

  • Is Uncle Harry a real person?

    He is and his name is Harry! You can learn more about him in his blog post: Uncle Harry's Story

  • Where can I buy Uncle Harry's Natural Products?

    Orders can be made on our website or by phone at 425-558-4251 or toll-free at 1-866-781-0815, Monday through Friday 7:00 am – 3:00 pm PST. To find if a store near you carries our products, visit our Store Locator page. We advise calling the store beforehand to see if the product you'd like is in stock.

  • Where is your factory and farm?

    Our Storefront, Factory, and Farm are located in Redmond, Washington. Our Storefront is open Monday-Friday 7am-3pm PST and stocks all of our products, including a discount shelf of oopsie-batches. The Factory is closed to public visits, however we do open up the Factory to the public for Small Business Saturday at the end of November. The Farm is a family homestead and private residence, so we kindly ask for no visitors unless guided by authorized personel. If you are interested to visiting, inquiries can be made through our Contact Form.

  • Can I stop by to buy products?

    Of course! Our Storefront is located at 17650 NE 65 St, Redmond, Washington 98052. We are open Monday-Friday 7am-3pm PST.

  • What are your accepted payment methods?

    Through our website we accept all major credit cards (Visa, MasterCard, Discover, and American Express) and PayPal. We do accept checks and money orders, but we do recommend reaching out to us by phone 1-866-781-0815 or our Contact Form before sending a check in the mail.

  • I'd like to change my order that I just placed through the website.

    We are unable to make any changes to orders placed through the website. If you need to change the order, we will need to cancel the entire order. We recommend letting us know within the 12-24 hours of placing your order of any possible changes either by phone at (425) 558-4251 or directly email our Customer Care Team.

  • I am an international customer and am having trouble with my order.

    Our current website can accept international orders, but we do recommend using PayPal for checkout since our system can be a little difficult with international credit cards. If you continue having trouble submitting your international order, we are happy to process your order via PayPal. Simply email the items, amounts, and shipping address to our Customer Care Team and we will send you a PayPal invoice. You may also place your order over the phone by calling toll-free 1-866-781-0815. International order for more than $200 of products, we recommend reaching out to our Customer Care Team to help place your order.

  • Are there any international stores or distributors that carry Uncle Harry's?

    We do not have any international distributors, however, we do ship retail orders direct to most countries.

  • Do you offer any free samples or coupons?

    We do not offer free samples, though many of our products are available in smaller sizes. All promotional codes will be presented on our social media pages and mailing list. Please visit our social media accounts and keep up to date with our latest ventures!

  • Do you test your products on animals?

    Absolutely not! Uncle Harry’s Natural Products is cruelty-free. Our only animal-by products are Bee Pollen and Raw Honey. They are fresh, local, raw, and sourced from our neighbors in Washington.

  • Can Uncle Harry's visit our store, festival, event etc.?

    We'd love too! Use our Contact Form to tell us more about your event. For our Wholesale Account holders, we do offer in-store demos and you can send all requests to our Demo Coordinator.

  • Do you offer an affiliate program or do collaborations?

    We do not have an affilliate program and are not accepting collaborations at this time.

  • Can I send my empty containers back to you?

    At this time we are unable to accept used jars to be re-purposed. The best option is to make sure to either re-purpose the jar at home or recycle the item.