Free shipping on domestic orders $75+

***IMPORTANT SHIPPING NOTICE***
If your tracking number does not update or you see an incorrect delivery date, this is due to major delays and system overload at the USPS.
We have seen orders take up to 14 business days to reach their destination. Thank you for your patience.
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FAQ

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Top Questions

  • Where can I buy Uncle Harry's Natural Products?

    Orders can be made on our website or by phone at 425-558-4251, Monday through Friday 7:00 am – 3:00 pm PST.

    To find a store near you that carries our products, visit our Store Locator: www.uncleharrys.com/map

    Most stores do not carry our entire catalog of products, so we recommend calling the store beforehand to see if they carry the product you're looking for.

    Modified 12.02.2021

  • What is the best way to get a hold of someone?

    We are available 7:00am-3:00pm PST, Monday to Friday - excluding holidays.

    During these times of extremely high inquiries, our primary mode of support is through our Contact Form or via email - which allows us the ability to give our highest quality of support by providing useful screenshots and links to extra resources to quickly and efficiently answer your questions and concerns.

    Please don't think this means we don't want to speak to you - we love chatting with you! To best reach someone via phone, please give us a call at (425) 558-4251 and leave a voicemail with your contact information and best time to reach you. We will do our best to accommodate your time request.

    We do our best to respond to all inquiries within 1-3 business days.

    Modified 12.02.2021

  • I'd like to change/cancel my order that I just placed through the website.

    We are unable to make any changes to orders placed through the website; this includes changes to size, flavor, and adding or removing items. If you need to change the order, we will need to cancel the entire order.

    This is because our payment processor pre-authorizes your payment method for the total amount of your order. Due to ecommerce regulations and for customer protection, we are not able to make changes to the original pre-authorization. Changing the order is not possible without voiding the original pre-authorization by cancelling the order.

    Please contact us as soon as possible of any order changes either by directly emailing our Customer Care Team or by phone at (425) 558-4251.

    Modified 12.01.2021

  • I am an international customer and am having trouble with my order.

    We can ship orders all over the world and our website can accept international orders; however, our payment processor is often unable to verify international billing addresses - so it is best to checkout using PayPal for the payment method.

    Our shipping team will do their best to safely package the order as compact as possible and excess shipping fees will be refunded to you after the order ships.

    If you continue having trouble submitting your international order, we are happy to process your order via Square or PayPal. Simply email the items, amounts, and shipping address to our Customer Care Team and we will send you an invoice.

    We are able to help with an order over the phone by calling (425) 558-4251, however we will still need to email you an invoice to receive payment. We are able to help via phone Monday-Friday, 7:00am-3:00pm PST. If you do not hear from us in 1-2 business days, please follow-up with an email since our calls may be blocked from your country or your voicemail inbox may be full.

    International orders for more than $200 of products, we recommend reaching out to our Customer Care Team to help place your order.

    Modified 12.02.2021

  • Do you offer any free samples or coupons?

    We do not offer free samples, though many of our products are available in smaller sizes if you would like to try a product before purchasing a larger size. We also provide a great return policy.

    We rarely have sales or promotions, as our mission is to provide affordable prices every day. Any and all promotional codes will be shared through our website, newsletter, and/or social media pages.

    We usually have one major sale per year, towards the end summer or early fall.

    Please visit our sites and keep up to date with our latest ventures!
    Instagram: @uncle_harrys
    Facebook: @uncleharrysnaturalproducts
    Twitter: @uncle_harrys
    Newsletter: Scroll to the bottom of this page to subscribe to our newsletter!

    Please note that we are not affiliated with any discount code websites and the information on those websites is completely inaccurate.

    Modified 12.02.2021

  • How do I return my product(s)?

    We proudly stand behind the quality of our products. If you are unhappy with any product you receive for any reason, we will gladly accept your return and refund you the original purchase price, minus shipping charges, within 60 days of purchase. Shipping fees are non-refundable.

    Please ship returned items to:
    Uncle Harry's Natural Products
    Attn: Returns
    17650 NE 65th Street
    Redmond, WA 98052

    A copy of your invoice must be included with the returned products to ensure timely processing. Shipping fees of return products is the responsibility of the customer.

    Products for return must be received by our team within the 60 days of purchase. We will issue a refund after all the returned products have been received.

    Modified 12.02.2021

  • I purchased something elsewhere; can I return it to you?

    We do not accept returns for products purchased outside of www.uncleharrys.com. We are also unable to resolve any other issues from purchases made outside of www.uncleharrys.com.

    If you purchased a product from anywhere other than www.uncleharrys.com, please reference the return policy of the company/store you purchased it from.

    Modified 12.02.2021

General

  • Is Uncle Harry a real person?

    He is and his name is Harry! You can learn more about him in his blog post: Uncle Harry's Story

    Modified 12.01.2021

  • Where is your factory?

    Our Factory and Storefront are located in Redmond, Washington.

    In response to COVID-19, our Storefront is closed indefinitely to in-store shopping and browsing; however, orders can be placed through our website for Curbside Pickup. We also offer a mobile Discount Shelf that can be safely browsed outside!

    The Factory is closed to public visits, however we do share plenty of behind-the-scenes photos and videos on our social media channels.

    Modified 12.01.2021

  • Can I stop by to buy products?

    Our Storefront is closed indefinitely to in-store shopping and browsing since our Customer Care Team has moved to working remotely.

    However, orders can be placed online for next-day pickup. We also offer a mobile Discount Shelf that can be safely browsed outside!

    To learn more about order for Curbside Pickup and our Discount Shelf, read more here: Curbside Pickup & Discount Shelf

    Modified 12.01.2021

  • How can I shop the discount shelf that was at the storefront?

    Due to the Storefront being closed to in-store shopping, we have moved all our discount items onto a mobile cart that allows us to roll our Discount Shelf outdoors for a safe shopping experience.

    To shop the discount shelf in person, you must book an appointment online. You can book an appointment here: Appointment Calendar

    You can also learn more about the entire process here: Curbside Pickup & Discount Shelf

    NEW! We just created an online store dedicated to our discount shelf! You can now shop our discount shelf online here: Shop Online Discount Shelf

    Modified 12.02.2021

  • Are there any international stores or distributors that carry Uncle Harry's?

    We do not have any international distributors; however we do ship retail orders direct to most countries.

    We are stocked in a few retail stores in Canada and these can be found in our Store Locator.

    Modified 12.01.2021

  • Do you test your products on animals?

    Absolutely not! Uncle Harry’s Natural Products is cruelty-free.

    Our only animal-by product we use is beeswax - which is local, raw, and sourced from our neighbors in Washington.

    Modified 12.02.2021

  • Can Uncle Harry's visit our store, festival, event etc.?

    At this time, we no longer offer on-site demos for events.

    For our Wholesale Account holders, we would be happy to support any in-store events through product donations or pamphlets. Please email our Wholesale Desk details of your event and we can put together something for you!

    Modified 12.01.2021

  • Do you offer an affiliate program or do collaborations?

    We do not have an affiliate program and are not accepting collaborations at this time.

    Modified 12.2.2021

  • Can I send my empty containers back to you?

    We are unable to accept used jars to be re-purposed. The best option is to make sure to either re-purpose the jar at home or recycle the item.

    Glass jars and HDPE plastic are commonly accepted in many curbside recycling programs; however we encourage you to check with your city.

    Modified 12.01.2021

  • I would like to reuse my container but I can't remove the label.

    Thank you for reusing the container!

    A great way to remove the label is to fill the empty container with hot water and let it sit for a few minutes. This will help loosen up the label adhesive and make it easier to peel off.

    If there is any remaining adhesive residue, you can use orange essential oil on a napkin/towel rub off the oil. (You can also use any other oil you may have on hand!)

    Modified 12.02.2021

  • Are you hiring?

    We are always happy to accept resumes to join our team! Resumes can be sent to our Hiring Team.

    For current openings at our factory, please visit our Careers page.

    Modified 12.02.2021

  • Does Uncle Harry's sell on Amazon?

    We do not sell directly on Amazon or other internet marketplaces.

    We do have one certified retailer of our products on Amazon and eBay, who offer only a select few of our products - Smallflower.

    If you see our products listed on those marketplaces that are being sold by a different party, we have no way of guaranteeing their quality.

    Please note that products bought from third parties must be returned through those channels and are not returnable to us.

    Modified 12.02.2021

  • Why aren't all your products organic?

    It is part of our mission to use only the finest quality, minimally processed food grade ingredients, including local, organic, cruelty-free, and sustainable raw materials.

    We strive to sell organic products whenever possible. To see our current offerings of certified organic products, you can find them here: Certified Organic

    If a product is not organic, the ingredients used are all natural, minimally processed, and high quality. We plan to continue to expand our certified organic products.

    For most of our oral care products, we are unable to certify them as organic. By USDA guidelines, the significant percentage of a product must be agricultural ingredients to be considered fully organic. Most of our oral care products (toothpaste, tooth powder, mouthwash, etc) consist of over 90% of mineral ingredients. The minerals bentonite clay, calcium carbonate, and pure sea salt are not considered agricultural ingredients, and therefore cannot be certified organic.

    If you have any specific questions regarding organic status of a product or ingredient, please reach out through our Contact Form.

    Modified 12.02.2021

  • I received a product with a label that looks different. Is this fake?

    To celebrate 30 years, we are going through a label and brand redesign that commemorates the man and family behind the products! If your new bottle includes our token chartreuse green, paisley accents, and the face of Uncle Harry - then you have a bottle with our new label.

    To keep true to our zero-waste mission, product labels will be updated to the new label as we run out of the old labels. So there will be some time while both labels may be on store shelves and shipping in orders.

    Modified 12.02.2021

  • Why are you going through a redesign?

    Truth is the photo included on our current labels is not an image of the real Uncle Harry.

    To celebrate 30 years, we are updating our brand and label to commemorate the man, the family, and Ayurvedic roots behind the products! This redesign of the label has been an internal project with input from our talented staff, family, and partners.

    Our new labels include:
    - Our key chartreuse green, making it easy to spot on the shelves
    - A logo that includes a photo of the real Uncle Harry (in his younger days!)
    - Accurate ingredient lists, which include Latin names when space allows
    - More information regarding how to best use the products
    - Suggested time of use after opening the product
    - A color band system to aid in differentiating the different lines of products (Orange = Oral Care, Yellow = Skin Care, Green = Hair Care, White = Aromatherapy)

    Modified 12.02.2021

  • When are you increasing prices?

    For the first time in almost 17 years, we will be increasing our prices effective January 1, 2022.

    This price increase is in response to the rising supply chain costs and operational updates due to COVID-19.

    Rising supply chain costs
    -Freight, shipping, and gas increases. This impacts us greatly as shipping is one of our top expenses.
    -Cardboard increases. We use lots of custom recycled cardboard due to our plastic-free shipping program.
    -Raw material and packaging price increases. Some have stayed stable, while others have risen over 75%!

    Operational updates due to Covid-19
    - $2/hour hazard pay for all employees as of March 2020, which became a permanent base wage increase.
    -Investment in facilities including break room areas, company sponsored employee art (zero waste when possible!), and plants, enhancing our physical spaces for those working on site throughout the pandemic.

    Modified 12.02.2021

Product Information

  • I have a health issue. Which product should I use?

    We are not licensed medical professionals and cannot diagnose or treat any disease. For advice on medical issues, please seek guidance from a licensed healthcare practitioner before using our products.

    Modified 12.01.2021

  • I've been ordering Uncle Harry's for years. Why does my product look/smell different this time?

    None of our products contain stabilizers, fillers, or preservatives. Color inconsistency and separation is completely normal.

    Please contact us if you believe your product has expired upon purchase. To expedite your inquiry, please provide a photo of the product and the LOT number.

    Modified 12.01.2021

  • How do I read a LOT number and determine the expiration date of a particular product?

    All oral care products and carrier oils will include a printed expiration date after the LOT number.

    LOT numbers are printed on each and every product we produce at our factory. This number indicates the date the item was produced and is printed in small yellow ink above the label and below the lid.

    The standard format for our LOT numbers is the following:

    SYYJJJ EXP MM/YYYY TTT

    S = letter code that indicates the batch or shift

    YY = the last two digits of the year

    JJJ = the Julian date of manufacture

    *EXP MM/YYYY = expiration date of shelf life

    TTTT = timestamp of manufacture

    *Not all products have a printed expiration date

    Our products have a shelf life intended to last two years from date of manufacture, which can be determined by reading the lot code. We recommend that products be used within 12 months after opening. Most of the time, the products can last much longer if stored properly in a cool, dark place since most of the ingredients we use have a very long shelf life - but factors such as air/heat/light/time can slowly deteriorate the quality of a products.

    For products that include a single ingredient (essential oils, carrier oils, etc), these can last much longer if stored properly. These items include a period after opening symbol on each label.

    If you have a lot code that appears different from this code or unable to read a code, please contact us and we’d be happy to help confirm the expiration date.

    Photo Samples of Lot Numbers:

    Modified 12.02.2021

  • Are all your products vegan?

    Majority of our products are vegan!

    The only animal by-product we use in a few of our products is beeswax. This can be found in Hemp Blemish Salve and Healing Foot Salve.

    Modified 12.02.2021

  • Are Uncle Harry's Products non-GMO?

    Yes! If you require a raw material’s certificate of analysis, please write us a request through our Contact Form.

    Modified 12.01.2021

  • Are the plastic bottles BPA free?

    Yes! The plastic bottles we use are made from fully recyclable food grade high-density polyethylene (HDPE).

    Modified 12.01.2021

  • Are your products gluten-free?

    We do not use ingredients with naturally occurring gluten in any of our products, nor do we process any wheat in our facility. However, our Oatmeal and Coconut Soap Powder does contain oatmeal which is not certified gluten-free.

    Modified 12.01.2021

  • Are your products free of common allergens?

    Most of our products are free of gluten, soy, wheat, corn, nuts, and other common allergens.

    If you have any specific allergen concerns, please reach out to us and we'd be happy to look into the ingredients further to confirm before you use a product.

    Modified 12.02.2021

  • What grade are Uncle Harry's essential oils?

    All of Uncle Harry's essential oils are 100% pure and are of medicinal quality. Our essential oils are suitable for aromatherapy and use in body care products for external use. Due to regulations, we are unable to recommend them for internal use and it is best to seek advice from a certified aromatherapist. Pure essential oils are extremely concentrated and can be dangerous if ingested.

    If you ever need to know more about a specific essential oil, feel free to reach out to us through our Contact Form.

    Modified 12.01.2021

  • I'd like to order your products in a larger size.

    We do offer some of our items in larger/bulk sizes. To learn more, please visit our Custom Order page: Custom Order.

    Modified 12.01.2021

  • What is the difference between Toothpaste, Tooth Powder, and Tooth Suds?

    All of our Daily Tooth Cleansers promote remineralization of tooth enamel, so deciding which one is best for you is a matter of personal preference.

    Toothpaste – Remineralizing: Bentonite clay naturally contains many trace minerals and also pulls toxins from the mouth. Aids oral care needs with colloidal silver water and a bouquet of essential oils. Alkalizes the mouth with sea salt, bentonite clay, and calcium carbonate.

    Tooth Powder - Enamel polishing: Alkalizes the mouth with sea salt and calcium carbonate. The dry powder helps buff and polish enamel and remove stains. First Uncle Harry's product and base formula for Toothpaste.

    Tooth Suds - Non-abrasive, foaming: Pure Castile soap is a soft, creamy mouth cleanser. Foam is reminiscent of conventional toothpaste without foaming agents. Equipped with ionic minerals for basic remineralization. Please note Tooth Suds are literally made with soap - it can take some time to get adjusted to the taste.

    Only one product is needed per each brushing session. You are welcome to alternate between one brushing product in the morning and one at night as well.

    Modified 12.01.2021

  • What is the difference between Tooth Whitener and Whitening Toothpaste Polish?

    These products differ based on how they whiten teeth and the texture. Whichever you choose is a matter of personal preference.

    Tooth Whitener is a powder formula that utilizes lemon peel and lemon essential oil to dissolve stains and clear away build up; similar to our regular Tooth Powder, this can be used daily.

    Whitening Toothpaste Polish is very similar to our regular toothpastes with the addition of pumice to scrub away build up; due to its abrasiveness, we do recommend using it up to three times per week.

    Modified 12.01.2021

  • Can I use your oral care products while I'm pregnant/breastfeeding?

    Our oral care line is made up of 100% natural food-grade ingredients; however there is not a lot of definitive information regarding the use of essentials oils during pregnancy. Although we have not had any reported issues with our Oral Care products, we are aware that some essential oils should be avoided during pregnancy and we encourage you to consult your health care professional for more information.

    We do offer some alternative products that do not contain essential oils such as:
    Unscented Tooth Powder
    Unscented Remineralization Powder
    Unscented Tooth Suds

    Modified 12.01.2021

  • Can my child use your oral care products?

    Our oral care line is made up of 100% natural food-grade ingredients; however younger mouths can be more sensitive to essential oils within the products.

    Mild Mint Toothpaste and Mild Mint Tooth Powder are milder in flavor having less essential oils than the regular formula.

    Options without essential oils are the Unscented Tooth Powder, Unscented Tooth Suds, and Unscented Remineralization Powder.

    We do recommend children to be able to spit out the product after brushing, be able to vocalize if the flavor is too strong, and encourage you double check with your pediatrician about the products before sharing with your child.

    Modified 12.01.2021

  • Are your oral care products safe to ingest?

    The ingredients in our oral care products are 100% pure, natural, and food grade. It is absolutely fine if a small amount is swallowed at a time.

    We greatly encourage spitting out the remnants after brushing/swishing to rid your mouth of any bacteria collected during the process, which could upset your stomach.

    Modified 12.01.2021

  • Can I use these products on my pet?

    Although we use all-natural ingredients that are excellent for humans, some of these are not the best when it comes to the biology of our furry friends.

    We are aware that there are some essential oils which should be avoided depending on your species of furry companion and definitely encourage our customers to speak with their veterinarian prior to using our products on them.

    Modified 12.01.2021

  • Why is there a Prop 65 sticker on my product?

    We are required by law to apply Proposition 65 labels to products containing bentonite clay and other select ingredients which are sold in the state of California and requested by some our wholesale accounts.

    Products containing Bentonite Clay are:
    All flavors of Toothpaste
    Whitening Toothpaste Polish, this product is also included in our Remineralization Kit with Tooth Whitening
    Sandalwood Face Mask
    Detox Bath
    Face Wash
    Poison Ivy & Oak Relief

    If you have any further concerns or questions, please reach out to us and we'd happy to discuss it further.

    Modified 12.01.2021

  • I can't order the product I want because it says "Out of Stock" or the cart button is grayed out.

    We create our items in small batches, due to this items may go out of stock for many different reasons which may include sourcing ingredients, sourcing packaging/containers, and label shortages.

    If you are ever interested in an out of stock item, we'd be happy to add you to a waitlist for that product.

    Just reach out to us through our Contact Form. Please provide your contact information and which product you're waiting for, and we will reach out as soon as the item goes back in stock!

    Modified 12.01.2021

  • Why does the fill level of my product look off?

    In the past, we filled our bottles usually to the neck or top, which is over-filled. Although this gave extra product to the customer, it is inconsistent and inaccurate.

    We're happy that we can guarantee our customers they'll receive the right fill, every time with new machinery and extensive employee training - we have achieved 100% accuracy with liquid fill amount in each product.

    Due to supplier/bottle changes, the appearance of the fill level may visually fluctuate in comparison to the bottle.

    If you are ever concerned about the fill levels of the product you received, please reach out to us via email and provide your order number, lot number of the product, and photo of the product.

    Modified 12.02.2021

  • Why isn't your Toothpaste, Miracle Mouthwash, or Tooth Powder organic?

    For most of our oral care products, we are unable to certify them as organic. By USDA guidelines, the significant percentage of a product must be agricultural ingredients to be considered fully organic. Most of our oral care products (toothpaste, tooth powder, mouthwash, etc) consist of over 90% of mineral ingredients. The minerals bentonite clay, calcium carbonate, and pure sea salt are not considered agricultural ingredients, and therefore cannot be certified organic.

    If you have any specific questions regarding organic status of a product or ingredient, please reach out through our Contact Form.

    Modified 12.02.2021

Orders

  • Do you charge sales tax?

    Uncle Harry's Natural Products is required by law to collect sales tax on orders shipped to any state where we have a presence. Currently that is only Washington State.

    Our system will automatically calculate the appropriate Sales Tax based on your order total and shipping charges.

    Modified 12.02.2021

  • Do you offer price adjustments?

    We do not! Sale or promotional prices cannot be applied to previous purchases and are only valid during the promotional period.

    Modified 12.02.2021

  • How do I use my store credit?

    Store credit is offered in the form of a personalized promotional code that can be applied to an order placed through our website.

    To apply the store credit to your purchase:
    1. Add items to your cart
    2. Click on Proceed to Checkout
    3. At the bottom of this screen, enter your personalized code and click on Apply Code.
    4. The amount of the store credit that is applied to the order will appear with the order totals and is subtracted from the grand total.
    5. The full amount of the store credit must be used all at one time.

    Modified 12.02.2021

  • Will you be having a Black Friday or Cyber Monday sale this year (2021)?

    We do not participate in Black Friday or Cyber Monday sale events, to allow our team to spend more time with their loved ones during the holidays.

    Instead, we have a Customer Appreciation Sale near the end of Summer or early Fall. To keep up-to-date for our large sale event - subscribe to our newsletter!

    Modified 12.02.2021

  • What are your accepted payment methods? Do you accept checks and/or money orders?

    Our website accepts all major credit cards (Visa, MasterCard, Discover, and American Express) and PayPal.

    If you are an international customer, we recommend checking out with PayPal because our credit card processor is unable to validate international billing addresses and bank information. You do not need a PayPal account to checkout with PayPal.

    We accept money orders only from financial institutions in the United States. We no longer accept personal checks.

    If you would like to pay by money order, we recommend reaching out to us for an accurate quote for your order through our Contact Form or via phone 425-558-4251. Your order will not be processed or shipped until payment has been received and verified.

    If you are are experiencing issues with providing payment through our website, we are happy to provide a Square or PayPal Invoice to pay for your order.

    Modified 12.01.2021

  • How do I place an order for curbside pickup?

    At time of checkout, you must provide a shipping address for the curbside option to appear.

    If your shipping address is located in Washington, Oregon, or Idaho - you will be provided a shipping method of Curbside Pickup.

    You can also learn more about the entire process here: Curbside Pickup

    Modified 12.01.2021

  • When will my credit card be charged for my order?

    At time of order, our payment processor will authorize payment and place a hold on the funds for your order.

    At time of shipping and when you are emailed tracking information, our payment processor will capture and charge your credit card.

    Modified 12.02.2021

  • Can I get a gift receipt?

    Yes! When you are placing your order, please include an order comment that you would like a gift receipt and any message you would like included with the package.

    The gift receipt will show who the order was shipped from, a listing of the items included with the order (with no pricing), and the any additional message you would like us to include. Your recipient can use this for any returns that might need to be made.

    Modified 12.02.2021

  • Can I ship to multiple addresses?

    You may only ship to one address per order.

    If your order contains a gift or items that require shipping to multiple locations, you will need to place separate orders for each address and standard shipping fees will be applied to each order.

    Modified 12.02.2021

Shipping

  • How much will shipping cost?

    Our standard method of shipping is a flat-rate of $7.95, through USPS. If your order is over $75, we offer free shipping to the continental United States. PO Boxes cannot be used for orders that qualify for free shipping.

    You may select USPS Express Mail or UPS shipping for an additional charge.

    For local customers, you may choose Curbside Pickup at our Factory to avoid shipping fees.

    You can learn more about our shipping methods here: Shipping & Returns

    Modified 12.01.2021

  • How long will it take to receive my order?

    Orders are filled and shipped from our factory in Redmond, Washington.

    In-house processing can take 1-2 business days; however, once in a while we may be a little behind due to the pandemic or holiday.

    Once we receive your order, it is immediately sent to our wonderful Shipping Team who will check and pack each order by hand.

    For orders shipping within the US: USPS First Class Mail takes 1-5 business days and USPS Priority Mail usually takes 1-3 business days. USPS Express Mail takes 1-2 business days. UPS can take up to 6 business days. Please note that these estimates are barring no delay with the mail courier.

    For orders shipping outside of the US: Ship time may vary greatly, and due to the nature of international shipping, we cannot guarantee when a package will arrive. International packages are often delayed and may be held in customs for an indeterminate amount of time. Depending on where it's shipping, we have seen orders take 2-4 weeks to arrive. If your order does not arrive after 45 business days, please contact us.

    When your order shipping label is printed, you will receive an automatic email with your tracking number.

    You can learn more about our shipping methods here: Shipping & Returns

    Transit times can vary and we cannot guarantee delivery times. As a result of the pandemic, we have seen some orders take up to 2 weeks to successfully reach their final destination due to delays out of our control by cause of USPS.

    Modified 12.01.2021

  • Where is my tracking information?

    In-house processing can take 1-2 business days.

    Once the orders is packed and shipping label is printed, you will be automatically emailed the tracking number and details. The email will be sent to the email provided at time of order.

    If you did not receive tracking information, please double check the email provided at time of order. Also, please check your Spam Inbox.

    Modified 12.02.2021

  • How much is International Shipping?

    International shipping rates vary based on size of order and country. The price range for the smallest package option of a USPS Priority Mail Padded Envelope can average between $25.00 USD to $45.00 USD depending on final destination, and can fit between 6-8 small/medium sized products.

    Our website provides cost estimates for international shipping rates. To see a quote: Click on cart icon and select "View and Edit Cart," enter in Country/State/Postal Code, and possible shipping options will be quoted.


    Our Shipping Team will do their very best to safely and compactly pack your order. If there is a difference in shipping costs after we have packed it, we will refund the difference the following business day after it ships out.

    Once we ship your package, you will receive an email confirmation with the tracking number.

    If you plan to make an international order for more than $200 of products, we recommend reaching out to our Customer Care Team to help place your order.

    Modified 12.01.2021

  • When will my pickup order be ready? Where can I pick it up?

    We process and bag your pickup order by hand, and orders are ready next business day for pickup. Occasionally, our team can have an order ready same-day - but this cannot be guaranteed.

    When your order is ready, you will be notified via email and asked to schedule an appointment for pickup. You can schedule an appointment here: Appointment Calendar

    Orders can be picked up at our Factory from 7:00am-3:00pm PST, Monday-Friday excluding holidays. The address of our factory is 17650 NE 65th Street, Redmond, WA 98052.

    Orders must be picked up within 7 business days of the notification email, otherwise the order may be cancelled and refunded.

    Modified 12.02.2021

  • My order qualified for Free Shipping, but I don't see that option?

    The shipping method "Free Shipping" automatically appears as an option when your order subtotal meets or exceeds $75.00, this is including discounts and excluding sales tax.

    Once your order meets this amount, you may need to select the shipping method "Free Shipping" to apply it to your cart.

    If you do not see the Free Shipping option, please double check:
    - The order is shipping within the United States
    - If there are discounts applied that bring the total below $75.00. Discounts are included.
    - If there are sales tax applied that bring the total to $75.00. Sales taxes are excluded.
    - If a shipping fee is applied and that is what brought your order total to $75.00

    Modified 12.02.2021

  • Do you ship to PO, APO, and FPO boxes?

    Yes! Standard shipping fees apply to orders shipping to PO, APO, and FPO boxes.

    Modified 12.02.2021

  • How will my order ship?

    Orders placed with Flat Rate Shipping will be sent via USPS First Class Mail or USPS Priority mail depending on size of order.

    On orders totaling $75+ with a destination in the United States, the cost of shipping is free and Uncle Harry's reserves the right to choose the mail courier between USPS and UPS.

    International orders will ship via USPS Priority Mail.

    Modified 12.02.2021

  • What materials are used for packaging?

    We pride ourselves on making sure we use eco-friendly materials to safely pack and pad each order.

    We pack orders with recyclable cardboard boxes, recycled newsprint paper, water-activated kraft tape, and nontoxic, biodegradable, plant-based peanuts. Most packages will ship out in a padded-envelope which does contain plastic.

    To learn more about packing materials, check out this blog and this video.

    If you would like your order be packed without the use of plastic, please include a comment with your order and we will try our best to accommodate your request.

    Modified 12.01.2021

  • My shipment is showing as delivered but I didn't receive it?

    We have seen that although tracking says it has been delivered, it may be an extra day until you physically receive the package. Due to this, we request to wait 7 business days after marked "Delivered" before moving forward with an alternative solution.

    If it has been 7 business days since marked "Delivered", please reach out to us through our Contact Form with your order information: Full Name, Web Order Number, and Shipping Address.

    We will contact the carrier to initiate a trace of your shipment.

    Modified 12.02.2021

  • I think my package is lost, what do I do?

    We have seen some orders take up to 2 weeks to successfully reach their final destination due to delays out of our control by cause of USPS. Due to this, we ask that you wait 14 business days after your order left our facility before moving forward with an alternative resolution.

    If you believe your order has been lost in the mail, please reach out to us through our Contact Form with your order information: Full Name, Web Order Number, and Shipping Address.

    We will contact the carrier to initiate a trace of your shipment.

    Modified 12.01.2021

  • I received my order, but I got the wrong item(s)?

    If you have received the wrong items, please contact us within 3-days of delivery so we can correct this mistake.

    Please e-mail our Customer Care Team with your order number and photo of products you received with your order.

    Modified 12.02.2021

  • I received my order, but it was missing items?

    If you have received your order and are missing any items, please contact us within 3-days of delivery so we can correct this mistake.

    Please e-mail our Customer Care Team with your order number and the item(s) missing from your shipment. To expedite the process, please let us know if the outer packaging of your order looks like it may have been opened or damaged during transit.

    On rare occasions, we will remove an item from an order due to being long-term out of stock. If this happens, you will receive an email and refund the following business-day after your order has been shipped.

    Modified 12.02.2021

  • My package was stolen, what do I do?

    If you believe your order was stolen, please report it to your local police officials and they will provide you a case number.

    Please reach out to us via email and provide the following information:
    Name
    Order Number
    Address
    Police Case Number
    Photos or any evidence of package

    Once we receive this information, we will need a file a case with USPS to open up an investigation.

    Modified 12.02.2021

  • Why is your free shipping minimum $75?

    We prioritize providing affordable products year-round and this includes not subsidizing the cost of the shipping within our product pricing, and instead offering a flat-rate shipping fee and free shipping on domestic orders $75+.

    Unfortunately, online mega-stores have given the false impression that shipping is somehow low-cost and inexpensive due to their lower flat-rate fees and free shipping minimums. The more a company sends out daily, the bigger the discount they receive from shipping companies, so smaller stores (such as ours) don't have that ability to match what retail giants can do for their shipping costs as they're paying less than half of what we do.

    Our shipping fees are calculated based on rates of USPS or UPS based on your package's weight and distance of delivering it. These shipping fees are never padded for profit.

    We hope to offer more shipping options in the future through our website.

    Modified 12.02.2021

Returns & Damages

  • What is your return policy?

    We proudly stand behind the quality of our products. If you are unhappy with any product you receive for any reason, we will gladly accept your return and refund you the original purchase price, minus shipping charges, within 60 days of purchase. Shipping fees are non-refundable.

    Please ship returned items to:
    Uncle Harry's Natural Products
    Attn: Returns
    17650 NE 65th Street
    Redmond, WA 98052

    A copy of your invoice must be included with the returned products to ensure timely processing. Shipping fees of return products is the responsibility of the customer.

    Products for return must be received by our team within the 60 days of purchase. We will issue a refund after all the returned products have been received.

    Modified 12.02.2021

  • How long do I have to return an item?

    Product returns must be received by our team within 60 days of purchase to be eligible for a refund back to your original form of payment.

    Modified 12.02.2021

  • Can I exchange my product for another one?

    We do not offer exchanges. If you are unhappy with any product, please follow the regular process to return the product and we can issue you store credit if you do not want a refund.

    Modified 12.01.2021

  • Can I return my purchase from Amazon? (store retailer, EBay Etsy, etc.)

    We are unable to handle returns or issue refunds for orders made outside of www.uncleharrys.com.

    We do ask you first attempt to return your item(s) to where you originally purchased it.

    Modified 12.01.2021

  • I received my order, but it was damaged during shipping. What do I do?

    Unfortunately, packages can have rough journeys after leaving our facility to their final destination.

    We ask that you report any damaged products within 3-days of delivery and do not discard the damaged item and its packaging.

    To report damages, please email our Customer Care Team photos of the damaged product, exterior packaging, and any interior product packaging.

    Please make sure damage is easily visible or otherwise clearly identified in the photo.

    Uncle Harry's will file a claim with the courier to report these damages and request that you hold onto the damaged item until the claim has been processed, up to 10 business days.

    Upon review of the photos of the damaged item(s) and claim, we can offer a refund or reshipment of the product(s).

    Modified 12.02.2021

  • My item has damage or a defect, what should I do?

    We are sorry to hear that you're having an issue with a product!

    To best get help regarding your product, please email (contact@uncleharrys.com) us with the following information:
    Full Name
    Order Number
    Product Name
    Photo of Product
    Lot Number

    We request that you notify us within 30 days of receipt and please do not discard the item.

    If your item was purchased at a retailer, we will need proof of purchase (receipt) to help provide any resolutions.

    Modified 12.02.2021

Promotions & Events

  • How do I know when a promotion is going on and can I be notified of upcoming sales?

    If subscribed to our newsletter - we will email you about sales, promotions, newsletter-exclusive deals, and any news about our products and factory!

    We will also post online at www.uncleharrys.com and our social media channels regarding any promotions.

    Please be sure to check our social media for any promotions:
    Instagram: @uncle_harrys
    Facebook: @uncleharrysnaturalproducts
    Twitter: @uncle_harrys
    Newsletter: Scroll to the bottom of this page to subscribe to our newsletter!

    Modified 12.02.2021

  • Do I get anything for signing up for the newsletter?

    We do not offer any deals or discounts for initial sign-up for our newsletter or social media.

    Modified 12.02.2021

  • Are wholesale accounts eligible for sales and promotions?

    Valid wholesale accounts are not eligible for sales and promotions offered through www.uncleharrys.com.

    If you are interested in setting up a promotion or line drive for your store, please reach out to our Wholesale Desk.

    Modified 12.02.2021

Wholesale & Professional Accounts

  • Do you sell wholesale? Can I resell your products?

    We accept wholesale applications for natural food markets, co-operatives, bulk refillers, and nutrition centers. We do not accept wholesale applications for e-commerce or web-based businesses. You can find out more on our Wholesale Accounts here: Wholesale Account Terms

    Modified 12.01.2021

  • I run a small practice and/or clinic and would like to offer my products to my clients?

    Differing from regular wholesale accounts for retail stores, we offer Professional accounts for service providers.

    We accept professional applications from dentists, naturopaths, acupuncturists, chiropractors, massage therapists, estheticians, and other holistic service providers. Unfortunately we are not accepting applications for e-commerce or web-based businesses.

    You can learn more on our Professional Accounts here: Professional Account Terms

    Modified 12.01.2021

  • Do you offer international wholesale?

    We are now accepting applications for international wholesale and professional accounts!

    We require the same terms as listed on our website: Wholesale Account Terms and Professional Account Terms

    Modified 12.01.2021

  • How do I place a wholesale order?

    To best submit an order, please email our Wholesale Desk with your order.

    Submitted orders are required to have Item Numbers and Quantities. Item numbers are 5-digits long.

    We are happy to provide you with an Order Form or updated Price Lists to help you put together an order.

    Orders may also be faxed to 425-895-9391. We can also help take your order over the phone Monday-Friday, 7:00am-3:00pm PST by calling 425-558-4251.

    Modified 12.02.2021

  • I have customer returns. How do I request credit?

    Email our Order Desk to request a credit memo for your items.

    Be sure to include the Item Number, Quantity, and Reason for return/damage. If you are able to locate the Lot Number on the product, that would be helpful too! This is printed very small and commonly found above the label.

    Modified 12.01.2021

  • I received my recent order and there were some damages. How do I request credit?

    Unfortunately, packages can have rough journeys after leaving our facility to their final destination.

    To report damages, please email our Order Desk photos of the damaged product, exterior packaging, and any interior product packaging. If the damage is not readily apparent, please identify on the photo where the damage occurred.

    Uncle Harry's will file a claim with the courier to report these damages. For larger damages, we may ask that you hold onto the damaged packaging until the courier claim is resolved.

    We will issue a credit memo for products that are reported damaged.

    Modified 12.02.2021

  • I don't want this product that I received for my store, can I exchange it?

    We do not offer exchanges or send replacements. For products you just do not want, we do ask you send them back to us and we will issue a credit memo once it arrives back to us.

    Modified 12.01.2021

  • Does Uncle Harry's offer bulk sizes for wholesale?

    We can accommodate requests for custom/bulk sizes of our products!

    Placing orders for custom items are subject to our Custom Item Policy which includes: estimated lead time between 2-12 weeks, are not subject free shipping, and are non-returnable (unless damaged). Custom items cannot be counted towards your required order minimum.

    For further details or to inquire for pricing, please email our Wholesale Desk.

    Modified 12.01.2021

  • How do I request staff samples or new item samples?

    Complimentary staff samples and new item samples are only available to valid Wholesale and Professional accounts.

    If you would like to request any samples, please include the request with a submitted order.

    Modified 12.02.2021

  • I have a wholesale account and always called my order in. How else can I place my order?

    In response to the pandemic, our Customer Care Team has moved to working remotely.

    To best place an order, please email the order to our Wholesale Desk . Please include Item Numbers and Quantity.

    You may also fax the order to 425-985-9391.

    If you would prefer to place your order over the phone, please give us a call at 425-558-4251. If you leave a voicemail, please be sure to indicate the best time to call you back. Additionally, feel free to leave your order on the voicemail!

    Modified 12.02.2021

Website

  • I am unable to log into my account.

    If you are unable to log into your account it can be the result of 2 things:
    1. You do not have a registered account with our site
    2. You've forgotten your password.

    The easiest solution is to try setting up a new account, you can do so here: Create New Account. If this says an account has already been set-up, then you can request a password reset here: Reset Password. If you continue to have any further account issues, please reach out to us through our Contact Form.

    Due to our website change in Fall 2017, some customer accounts did not transfer properly. At this time we are unable to sync order history of these accounts, but can provide PDFs by e-mail at your request. We are sorry if this is an inconvenience.

    Modified 12.01.2021

  • I am not receiving my password reset email.

    If you are not receiving a password reset e-mail, this is commonly due to not having a registered account with our new website. Some accounts did not transfer properly to our new website, so we do ask that you set up a new account here: Create New Account.

    Modified 12.01.2021

  • The cart/page is taking too long to load.

    We are continuously trying to improve the shopping experience on our website and this can sometimes cause weird lags. We recommend force refreshing the page (CTRL + F5) or clearing out your cache.

    Modified 12.01.2021

  • I can't get the discount code to work.

    If you were provided any special discount code and it is not working, please try logging into a registered account with the website before applying the discount code.

    If you don't have an account, you can create one here: Create New Account

    Coupon codes are not able to be applied to previous purchases or combined with any other offer, coupon, or promotion.

    Modified 12.01.2021

  • How do I place an order online?

    To place an order online, we do recommend creating an account with our website or logging into your account.

    Next, navigate through the website and add all desired items to your cart. When you've located all your desired goodies, click on the Cart Icon to Proceed To Checkout.

    This will bring you to our Checkout Page where you provide your Contact Information, Shipping Address, Billing Address, select Shipping Method and Payment Information.

    Please include any necessary order comments and if you were provided a promotional code.

    Please review all details in your order and click on View Terms.

    Please review the statements and check their according boxes to acknowledge that we are unable to make changes to your order after you place it and that the purchase is for personal use. Once these are checked, click Close and the Place Order button will activate.

    You can now click on Place Order to complete your order.

    We are unable to make changes to orders after they are confirmed through the website.

    When your order goes through successfully, you will be provided with an Order Confirmation # and an email will be sent to your email provided.

    Modified 12.02.2021

  • There was an error message when I tried to checkout, what now?

    If you received an error message regarding an address mismatch, the billing address you entered might not match the address of the card being used.

    If your shipping and billing address are different, please be sure to UNCHECK the box that these addresses are the same in the Payment Module.

    For the safety of our customers, Our payment system requires that the billing address provided matches the address your bank has on file for the credit card being used. Please contact your bank to ensure your billing address is correct or if there are any other issues that may cause the payment to be rejected.

    Our credit card processor cannot verify international billing addresses. If you are using an international credit card, please checkout using PayPal.

    If you have received a different error, please email our Customer Care Team (contact@uncleharrys.com) and provide any necessary screenshots.

    Modified 12.02.2021

  • I didn't receive an order confirmation.

    If you have placed an order and did not receive a confirmation, please reach out through our Contact Form with your Full Name and email used to make the purchase.

    If you did not receive a confirmation, is it likely due an incorrect email provided at checkout or failed payment attempt. We can double check our awaiting orders history with the information you provide.

    Modified 12.02.2021

  • How can I leave a review on a product I purchased?

    If you would like to leave a review or feedback on a product, please navigate to the product page.

    Once there, click on the REVIEWS tab below the main product description. Then, select Write a review.

    Please provide any and all feedback. If you would like to be messaged back, please provide a valid email address.

    Please note: This area is for personal customer reviews of our products and customer experiences. This is not for questions about the product. If you have questions about the product, please reach out to our Customer Care Team for assistance.

    Modified 12.02.2021

  • Can I checkout as a guest?

    You can always check out as a guest! To do so, just don't add a password at time of checkout.

    The benefit of creating an account is to allow easy of checking your order status and order history and efficient ordering with saved shipping information.

    Modified 12.02.2021

  • Why can't I add an item to my cart?

    If you are unable to add products to you cart, it may be due to adding more than the allowed maximum of the product. If there are product limits set on a product, it will be listed on the product page.

    Additionally, you may not be able to add product to the cart if you are ordering more than what we have available. If this is the case, please reach out through our Contact Form and we can check our inventory for you.

    Modified 12.02.2021

  • How do I log into my account?

    Simple click LOGIN at the top of our site and use the email when you created your online shopping account and your password.

    In Fall 2017, we have switch to a new system and this will require you to reset your password on the new site.

    Modified 12.02.2021

  • My order says it is processing, what does that mean?

    A 'processing' status means that your order has been successfully received.

    We process orders as they are received by our system (unless an expedited shipping method is selected). Orders are processed Monday-Friday; we are closed on weekends and holidays.

    Once your order leaves our factory, we’ll email you a tracking number, and your order status will change to ‘Complete.’

    Modified 12.02.2021

  • Why don't I see my past orders on my account?

    If you made orders in the past but they are not showing up in your registered online account, it is likely that the orders were made through guest checkout. If this is the case, we are unable to sync guest checkout orders with your account.

    To verify checkout method on past orders, please reach out through our Contact Form with your full name and email address used for your orders.

    Modified 12.02.2021

  • I'm having trouble placing my order. My billing and shipping address are different.

    If you are trying to ship the order to a different address than your billing address, you will need to UNCHECK the box in the Payment Module that says "My billing and shipping address are the same."

    By unchecking this box, you can provide a separate billing address. Be sure to select UPDATE to apply the billing address.

    Modified 12.20.2021