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FAQ

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General FAQ

  • Is Uncle Harry a real person?

    He is and his name is Harry! You can learn more about him in his blog post: Uncle Harry's Story

  • Where can I buy Uncle Harry's Natural Products?

    Orders can be made on our website or by phone at 425-558-4251 or toll-free at 1-866-781-0815, Monday through Friday 7:00 am – 3:00 pm PST. To find if a store near you carries our products, visit our Store Locator page. We advise calling the store beforehand to see if the product you'd like is in stock.

  • Where is your factory and farm?

    Our Storefront, Factory, and Farm are located in Redmond, Washington. Our Storefront is open Monday-Friday 7am-3pm PST and stocks all of our products, including a discount shelf of oopsie-batches. The Factory is closed to public visits, however we do open up the Factory to the public for Small Business Saturday at the end of November. The Farm is a family homestead and private residence, so we kindly ask for no visitors unless guided by authorized personnel. If you are interested to visiting, inquiries can be made through our Contact Form.

  • Can I stop by to buy products?

    Of course! Our Storefront is located at 17650 NE 65 St, Redmond, Washington 98052. We are open Monday-Friday 7am-3pm PST.

  • What are your accepted payment methods?

    Through our website we accept all major credit cards (Visa, MasterCard, Discover, and American Express) and PayPal. We do accept checks and money orders, but we do recommend reaching out to us by phone 1-866-781-0815 or our Contact Form before sending a check in the mail.

  • I'd like to change my order that I just placed through the website.

    We are unable to make any changes to orders placed through the website. If you need to change the order, we will need to cancel the entire order. We recommend letting us know within the 12-24 hours of placing your order of any possible changes either by phone at (425) 558-4251 or directly email our Customer Care Team.

  • I am an international customer and am having trouble with my order.

    Our current website can accept international orders, but we do recommend using PayPal for checkout since our system can be a little difficult with international credit cards. If you continue having trouble submitting your international order, we are happy to process your order via PayPal. Simply email the items, amounts, and shipping address to our Customer Care Team and we will send you a PayPal invoice. You may also place your order over the phone by calling toll-free 1-866-781-0815. International order for more than $200 of products, we recommend reaching out to our Customer Care Team to help place your order.

  • Are there any international stores or distributors that carry Uncle Harry's?

    We do not have any international distributors, however, we do ship retail orders direct to most countries.

  • Do you offer any free samples or coupons?

    We do not offer free samples, though many of our products are available in smaller sizes. All promotional codes will be presented on our social media pages and mailing list. Please visit our social media accounts and keep up to date with our latest ventures!

  • Do you test your products on animals?

    Absolutely not! Uncle Harry’s Natural Products is cruelty-free. Our only animal-by products are Bee Pollen and Raw Honey. They are fresh, local, raw, and sourced from our neighbors in Washington.

  • Can Uncle Harry's visit our store, festival, event etc.?

    We'd love too! Use our Contact Form to tell us more about your event. For our Wholesale Account holders, we do offer in-store demos and you can send all requests to our Demo Coordinator.

  • Do you offer an affiliate program or do collaborations?

    We do not have an affilliate program and are not accepting collaborations at this time.

  • Can I send my empty containers back to you?

    At this time we are unable to accept used jars to be re-purposed. The best option is to make sure to either re-purpose the jar at home or recycle the item.

Product FAQ

  • I have a health issue. Which product should I use?

    We are not licensed medical professionals and cannot diagnose or treat any disease. For advice on medical issues, please seek guidance from a licensed healthcare practitioner before using our products.

  • I've been ordering Uncle Harry's for years. Why does my product look/smell different this time?

    None of our products contain stabilizers, fillers, or preservatives. Color inconsistency and separation is completely normal. Please contact us if you believe your product has expired upon purchase.

  • Why is there no expiration date?

    We suggest using our products within 1-2 years of purchase for optimum freshness, but most of the time they can last longer if stored properly in a cool, dark place. Most of the ingredients we use have a very long shelf life, but factors such as air/heat/light/time can slows deteriorate the quality of a product.

  • Are Uncle Harry's Products non-GMO?

    Yes! If you require a raw material’s certificate of analysis, please write us a request through our Contact Form.

  • Are the plastic bottles BPA free?

    Yes! The plastic bottles we use are made from fully recyclable food grade high-density polyethylene (HDPE).

  • Are your products gluten-free?

    We do not use ingredients with naturally occurring gluten in any of our products, nor do we process any wheat in our facility. However, our Oatmeal and Coconut Soap Powder does contain oatmeal which is not certified gluten-free.

  • What grade are Uncle Harry's essential oils?

    All of Uncle Harry's essential oils are 100% pure and are of medicinal quality. Therefore, if it is recommended by an aromatherapist that an oil is safe for internal consumption, our oils may be used. We do not dilute any of our essential oils or use chemical or aromatic fillers. If you ever need to know more about a specific essential oil, or have further questions about distillation, feel free to reach out to us through our Contact Form.

  • I'd like to order your products in a larger size.

    We do offer some of our items in larger/bulk sizes. Bulk orders are subject to 4 week lead time, $50 minimum orders per item, and you will be responsible for shipping fees. To find out products in bulk and pricing, please reach out through our Contact Form.

  • What is the difference between Toothpaste, Tooth Powder, and Tooth Suds?

    All of our Daily Tooth Cleansers promote remineralization of tooth enamel alike, so deciding which one is best for you is a matter of preference. You can also rest assured that all products are completely free of fluoride, carrageenan, triclosan, artificial sweeteners, and SLS.

    Toothpaste – Remineralizing: Bentonite clay naturally contains many trace minerals and also pulls toxins from the mouth. Aiding oral care needs with colloidal silver water and a bouquet of essential oils. Alkalizes the mouth with sea salt, bentonite clay, and calcium carbonate.

    Tooth Powder - Enamel polishing: Alkalizes the mouth with sea salt and calcium carbonate. The dry powder helps buff and polish enamel and remove stains. First Uncle Harry's product and base formula for Toothpaste.

    Tooth Suds - Non-abrasive, foaming: Pure Castile soap is a soft, creamy mouth cleanser. Foam is reminiscent of conventional toothpaste without foaming agents. Equipped with ionic minerals for basic remineralization. Please note Tooth Suds are literally made with soap - it can take some time to get adjusted to the taste.

    Choosing between the three is a matter of preference. Only one product is needed per each brushing session. You are welcome to alter between one brushing product in the morning and one at night as well.

  • What is the difference between Tooth Whitener and Whitening Toothpaste Polish?

    Tooth Whitener is a powder formula that utilizes lemon peel and lemon essential oil to dissolve stains and clear away build up. Whitening Toothpaste Polish is very similar to our regular toothpastes with the addition of pumice to scrub away build up. Due to the abrasiveness of the pumice and the use of lemon, we do recommend only using these products up to three times per week.

  • Can I use your oral care products while I'm pregnant/breastfeeding?

    Our oral care line is made up of 100% natural food-grade ingredients, however there is not a lot of definitive information regarding the use of essentials oils during pregnancy. Although we have not had any reported issues with our Oral Care products, we are aware that some essential oils should be avoided during pregnancy and we encourage you to consult your health care professional for more information. We do offer some alternative products that do not contain essential oils such as our Unscented Tooth Powder, Unscented Remineralization Powder, and Unscented Tooth Suds.

  • Can my child use your oral care products?

    Our oral care line is made up of 100% natural food-grade ingredients, however younger mouths can be more sensitive to essential oils within the products. Children's Toothpaste and Children's Tooth Powder are milder in flavor having less essential oils than the regular formula. Options without essential oils are the Unscented Tooth Powder, Unscented Tooth Suds, and Unscented Remineralization Powder. We do recommend children to be able to spit out the product after brushing to be able to use and encourage you double check with your pediatrician about the products before sharing with your child.

  • Are your oral care products safe to ingest?

    The ingredients in our oral care products are 100% pure, natural, and food grade. It is absolutely fine if a small amount is swallowed at a time. We greatly encourage spitting out the remnants after brushing/swishing to rid your mouth of any bacteria collected during the process, which could upset your stomach.

  • Can I use these products on my pet?

    Although we use all-natural ingredients that are excellent for humans, some of these are not the best when it comes to the biology of our furry friends. We are aware that there are some essential oils should be avoided depending on your species of furry companion and definitely encourage our customers to speak with their veterinarian prior to using our products on them.

  • Why is there a Prop 65 sticker on my product?

    We are required by law to apply Proposition 65 labels to products containing bentonite clay and other select ingredients which are sold in the state of California and requested by some our wholesale accounts. Products containing Bentonite Clay are: all flavors of toothpaste, whitening toothpaste polish, Activated Charcoal and Bentonite Clay Capsules, Sandalwood Face Mask, Detox Bath, Face Wash, and Poison Ivy & Oak Relief. Other products that require this label: Seaweed Cure, Spirulina and Chlorella Capsules, Seaweed Capsules, and Neem Leaf Capsules. If you have any further concerns or questions, please reach out to us and we'd happy to discuss it further.

  • I can't order the product I want because it says "Out of Stock" or the cart button is grayed out.

    We create our items in small batches, due to this items may go out of stock due to many different reasons. If you are ever interested in an out of stock item, we'd be happy to add you to a waitlist for that product. Just reach out to us through our Contact Form. Please provide your contact information and which product you're waiting for, and we will reach out as soon as the item goes back in stock!

Shipping & Returns FAQ

  • How much will shipping cost?

    Our standard method of shipping is USPS flat-rate of $5.95. If your order is over $75, we offer free shipping to the continental United States. This offer is only available through USPS Priority Mail. You may select USPS Express Mail or UPS shipping for an additional charge. You can learn more about our shipping methods on our Shipping and Returns page.

  • How long will it take to receive my package?

    In-house processing often takes 1-2 business days. USPS Priority Mail usually takes 2-3 business days. USPS Express Mail takes 1-2 business days. UPS can take up to 6 business days. When your order shipping label is printed, you will receive an automatic email with your tracking number.

  • How much is International Shipping?

    International shipping rates vary based on size of order and country. The price range for the smallest package option of a Priority Mail Padded Envelope can average between $25.00 USD to $45.00 USD depending on final destination, and can fit between 6-8 small/medium sized products. Our website provides accurate cost estimates for international shipping rates. To see a quote: Click on cart icon and select "View and Edit Cart," enter in Country/State/Postal Code, and possible shipping options will be quoted. Once we ship your package, you will receive an email confirmation with the tracking number. If you plan to make an international order for more than $200 of products, we recommend reaching out to our Customer Care Team to help place your order.

  • Can I place an order through the website for pick-up?

    This option is not available yet, but will be soon! If you're interested in having items ready for pick-up, just give us a call at (425) 558-4251 and we can get that ready for you.

  • What materials are used for packaging?

    We pack orders with plastic bubble wrap, recycled newsprint paper, and nontoxic, biodegradable, plant-based peanuts. If you would like your order be packed without the use of plastic, please include a comment with your order and we will try our best to accommodate your request; however, we cannot guarantee the safe arrival of glass bottles or jars in this event.

  • Do you accept checks and/or Money Orders?

    We accept checks and money orders from financial institutions in the United States. If you choose to pay by check or money order, please send the payment to: Uncle Harry’s Natural Products 17650 NE 65th ST, Redmond, WA 98052. Your order will not be processed or shipped until payment has been received and verified.

  • How do I return my product(s)?

    We proudly stand behind the quality of our products. If you are unhappy with any product you receive for any reason, we will gladly accept your return and refund you the original purchase price, minus shipping charges, within 60 days of purchase. Please ship returned items to: Uncle Harry's Natural Products Attn: Returns 17650 NE 65th ST Redmond, WA 98052. A copy of your invoice must be included with the returned products to ensure timely processing. We will issue a refund after all the returned products have been received. 

  • Can I exchange my product for another one?

    We do not offer exchanges. If you are unhappy with any product, just send it back to us and we can issue you a refund or provide store credit to use towards your next order.

  • Can I return my purchase from Amazon? (store retailer, EBay Etsy, etc.)

    We are unable to handle returns or issue refunds for orders made outside of our website. We do ask you first attempt to return your item(s) to where you originally purchased it. If they prove troublesome, please reach out through our Contact Form. In order for us to help resolve issues on purchase made elsewhere, we would need you to provide proof of purchase (a receipt).

  • I think my package is lost, what do I do?

    If you believe your order has been lost in the mail, please reach out to us through our Contact Form with your order information (Full Name, Web Order Number, and Shipping Address). We give our shipping carriers the benefit of doubt and normally wait 7 business days after marked "Delivered" before moving forward with an alternative solution.

Wholesale FAQ

  • Do you sell wholesale?

    We accept wholesale applications for natural food markets, co-operatives, and nutrition centers. We do not accept wholesale applications for e-commerce or web-based businesses and international wholesale accounts. You can find out more on our Wholesale Account Terms page.

  • I run a small practice and/or clinic and would like to offer my products to my clients?

    Differing from regular wholesale accounts for retail stores, we offer Professional accounts. We accept professional applications from dentists, naturopaths, acupuncturists, chiropractors, massage therapists, estheticians, and other holistic service providers. Unfortunately we are not accepting applications for e-commerce or web-based businesses or for international clients. You can learn more on our Professional Account Terms page.

  • Do you offer international wholesale?

    Due to different labeling guidelines across the world and shipping costs, we are not yet able to accept applications for international wholesale accounts.

  • I have customer returns or products arrived damaged, how do I request credit?

    Email our Order Desk to request a credit memo for your items. Be sure to include the Item Number, Quantity, and Reason for return/damage. If you are able to locate the Lot Number on the product, that would be helpful too! This is printed very small and commonly found above the label.

  • I don't want this product that I received for my store, can I exchange it?

    We do not offer exchanges or send replacements. For products you just do not want, we do ask you send them back to us and we will issue a credit memo once it arrives back to us.

  • Does Uncle Harry's offer bulk sizes for wholesale?

    We do offer bulk sizes of select items, please reach out to us for your inquiry. For wholesale accounts: we estimate 4 weeks lead time, shipping fees, and accept no returns unless the product was defective in someway. We do also have specific order minimums depending on what item you are ordering. Please use our Contact Form for any wholesale bulk inquiries.

Website FAQs

  • I am unable to log into my account.

    If you are unable to log into your account can be the result of 2 things: 1. You do not have a registered account with our new site or 2. You've forgotten your password. The easiest solution is to try setting up a new account, you can do so here: Create New Account. If this says an account has already been set-up, then you can request a password reset here: Reset Password. If you continue to have any further account issues, please reach out to us through our Contact Form.

    Due to our website change in Fall 2017, some customer accounts did not transfer properly. At this time we are unable to sync order history of these accounts, but can provide PDFs by e-mail at your request. We are sorry if this is an inconvenience.

  • I am not receiving my password reset email.

    If you are not receiving a password reset e-mail, this is commonly due to not having a registered account with our new website. Some accounts just did not transfer properly to our new website, so we do ask that you set up a new account here: Create New Account. At this time we are unable to sync order history of these accounts, but can provide PDFs by e-mail at your request.

  • The cart/page is taking too long to load.

    We are continuously trying to improve the shopping experience on our website and this can sometimes cause weird lags. We recommend force refreshing the page (CTRL + F5) or clearing out your cache.

  • I can't get the discount code to work.

    If you were provided any special discount code and it is not working, please try logging into a registered account with the website. If you don't have an account, you can create one here: Create New Account.

  • How do I place an order online?

    To place an order online, we do recommend creating an account with our website or logging into your account. Next, navigate through the website and add all desired items to your cart. When you've located all your desired goodies, click on the Cart Icon to Proceed To Checkout. This will bring you to our One Step Checkout where you provide your Contact Information, Shipping Address, Billling Address, select Shipping Method, Payment Information and add any additional comments to your order. We do ask you to thoroughly review your order and shipping address prior to clicking on "Place Order." We are unable to make changes to orders after they are confirmed through the website. When you order goes through successfully, your will be provided with an Order Confirmation # and an email will be sent to your email provided.