Wholesale
Thank you for your interest in Uncle Harry's! At this time, we are accepting wholesale applications from brick and mortar shops, including health food stores, natural markets & mercantiles, co-operatives, bulk refillers, and nutrition centers. We are not accepting applications for e-commerce or web-based businesses.
If you're interested in setting up a wholesale account with us, please use our contact form. Let us know a little about your company and provide a website link if applicable. If you have any other questions, please let us know!
Wholesale Account Terms & Summary:
Wholesale Discount: ~44.5%, products are individually priced
Minimum Wholesale Order: $150
Free Shipping: $250
Wholesale Requirements. Wholesale accounts are available for those who resell our regular catalog items. In order to qualify for a wholesale account there must be a physical store location where products are resold. A valid copy of the company’s state tax license and reseller permit (if applicable; required for all locations in Washington, California, and Illinois) must be received and verified by Uncle Harry’s prior to placing first order. If you have multiple locations, we require the store details and documents for each location.
Account Terms. A copy of these account terms will be provided to you when you are approved for a Wholesale Account. We will do our best to keep you fully informed, however terms are subject to change without notice. We reserve the right to modify these terms and post a new dated version online.
Credit Card Payments. For new accounts, the first three orders must be paid via credit card. A credit card may be saved on the account, however we do not store the card verification code for security purposes and you will need to provide this code at time of each order. The order will remain on hold until we receive the code and are able to authorize payment.
Net Terms. After the first three orders, we are happy to provide a credit application to apply for Net 30 payment terms upon your request. Once we receive your application, we will reach out to all of your trade references. Once approved for Net Terms, invoices must be paid by check and we will no longer accept credit card payments.
Overdue Balances. Orders will not be shipped for accounts with a past due balance. You will be notified via email if your account has any overdue balances and any holds placed on your account. A finance charge of 2% may be assessed on past due invoices. Repeated past due balances may result in revocation of terms. If you are on Net Terms, we must wait until we receive the check in the mail for the overdue balances. If you choose to pay for the overdue balance via credit card, you will be charged a 3% processing fee.
Ordering. Orders may be submitted via email, fax, or telephone. We are available to take orders Monday through Thursday, 7:00 am to 3:00 pm PST. Item numbers and quantities are required when placing your order. Orders are required to meet order minimum to process. If order minimum modification is needed due to store size or geographic location, please contact us and we will review your account. A sales order confirmation will be emailed after the order is submitted. It is the responsibility of the person placing the order to verify that the items and pricing on the sales order are correct. Though we do our best to keep you fully informed, pricing is subject to change without notice. If you do not receive a sales order confirmation within 1-2 business days, please contact us to ensure your order was received.
Processing Time. We strive to process all orders in timely manner, with in-house processing time averaging 1 to 3 business days. Large orders or orders with custom products or bulk quantities may experience delays. To expedite an order, please contact us as soon as possible and we will attempt to accommodate your request. Additional fees for expediting your order may apply. If a product is out of stock with no ETA, it will be removed from your order. We do not offer backorders.
Shipping. We cannot ship orders to PO Boxes or personal residences. Orders are shipped via UPS Ground. Transit time varies from 1 to 6 business days, depending on your location. In order to accommodate requests for alternative shipping options, arrangements must be made when the order is submitted. For wholesale accounts on credit card terms, shipping will be estimated at 20% at time of order. Any excess shipping charges will be refunded to you. For wholesale orders of regular catalog items totaling $250 or more, the cost of UPS ground shipping is paid for by Uncle Harry’s - for stores located within the continental United States. Alternative shipping options are not subject to free shipping terms. Bulk quantities, special orders, and custom products are not subject to free shipping terms and may be invoiced separately from regular catalog items.
Returns, Credits, & Damages. We proudly stand behind the quality of our products. If you are unhappy with any product you receive for any reason, please reach out to us via email to proceed with a return/refund. If any items arrived damaged with your order, please hold onto the external packaging and email us with photos of the outer packaging, internal packaging, and damaged item. We are happy to provide credit for any store/customer returns, we ask that you provide the item number, quantity, and reason for return.
Online Reselling. Online reselling is approved on a case-by-case basis and only eligible for direct websites, not third party marketplaces. Unapproved online reselling may result in account revocation.
Samples & Testers. We are happy to provide new item samples, shelf testers, and complimentary staff samples to valid wholesale customers. New item samples of products that a store does not currently carry can be requested at any time. Complimentary shelf testers are available upon request with an opening order or when bringing in a new item. Additional testers or tester replacements are subject to approval based on account history. Complimentary staff samples are limited to a total of $15.00 per order. We are not able to provide staff samples of precious oils or products 16 ounces and larger. To optimize shipping, please include any sample requests along with a submitted order.
Custom Orders. The majority of our products are available in larger sizes, appropriate for bulk departments or refilling stores. Larger sizes are considered custom items and are made to order. Custom items have unique order lead times that can vary from 2 to 12 weeks. Custom items may require pre-payment dependent on account terms, and are not subject to free shipping. Shipping fees are calculated according to weight and shipping address. We are happy to combine an order of catalog and custom items upon request. A combined order will not ship until all items are ready and the order is able to ship in full. A shipping fee may be added to a combined order based on the weight of the custom item. Unfortunately we cannot accept returns of custom items except in cases where the product was damaged or defective. To request a price list of custom items, email our Wholesale Desk.
Right to Refuse Service. We reserve the right to cancel any wholesale account if they are suspected of violating any of our account terms or unauthorized reselling of our products without prior approval by Uncle Harry's Natural Products.