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Your order with Uncle Harry's Natural Products is greatly appreciated! We strive to process all orders in a timely manner, and most online orders usually ship within 24 hours. However, orders can take 1 to 3 business days for processing and shipping, excluding weekends and holidays.
On all orders over $75 with a destination in the United States, the cost of shipping is paid by Uncle Harry's. We reserve the right to choose the shipping courier. Heavy, bulky orders often ship via UPS Ground. Small, light orders often ship via USPS Priority Mail. Unfortunately, we cannot substitute options on free shipping orders. If you need the package to arrive by a certain date, or you require a certain courier, please choose from the shipping options displayed during checkout. PO Box addresses cannot be used for free shipping, and may result in the delay of your order if submitted.
For retail orders, we offer flat-rate shipping for $5.95. For UPS and International orders, the shipping costs displayed during checkout are based on the total weight of your order combined with your location. The heavier your order is, or the further your location is from us, the more expensive shipping will be. Items packaged in glass are often quite heavy, and require more packaging material to ensure its safe arrival, which may increase the weight of your order unexpectedly.
Shipping time varies greatly between couriers and options. USPS Priority Mail takes 2 to 3 business days to arrive. UPS Ground shipments to the East Coast may take up to 6 business days to arrive. Below is a map displaying transit time for UPS Ground in the United States.
If you need your order by a specific date, please choose an expedited shipping option, or call us toll free at 1-866-781-0815 to make special arrangements. Please note that shipping time is in addition to in-house processing, so orders may arrive later than expected.
We ship internationally via USPS with insurance included on all packages. Ship time may vary greatly, and due to the nature of international shipping, we cannot guarantee when a package will arrive. International packages are often delayed and may be held in customs for an indeterminate amount of time. Any customs charges, duties, or taxes incurred is the responsibility of the customer and is not included in the price of shipping paid. Unfortunately, these fees vary widely and we are unable to estimate what the cost may be. If your order does not arrive after 45 business days please contact us. We will refund up to $50 of merchandise, not including shipping.
We are still working out some glitches with international billing addresses on our new website. If you are having trouble submitting your order through our website, please feel free to email us via the Contact Us form with your order and we can send you a PayPal invoice. Alternatively, you can call us to place an order over the phone. Our apologies for any inconvenience this process may cause.
If your package is lost or returned to us, we will replace the package for free if it was due to our error. If an incorrect shipping address was submitted online it is the customer's responsibility and the package will not be replaced. If the package is returned to us, you may choose to have it reshipped with an additional shipping fee. Please make sure to double check all addresses before submitting your order!
We pack orders with plastic bubble wrap, recycled newsprint paper, and nontoxic, biodegradable, plant-based peanuts. If you would like your order be packed without the use of plastic we can accommodate your request, however we cannot guarantee the safe arrival of glass bottles or jars in this event.
CHECK AND MONEY ORDER
We accept checks and money orders from financial institutions in the United States. If you choose to pay by check or money order, please send the payment to: Uncle Harry's Natural Products Attn: Shipping 17650 NE 65th ST, Redmond, WA 98052. Your order will not be processed or shipped until payment has been received and verified.
We proudly stand behind the quality of our products. If you are unhappy with any product you receive for any reason, we will gladly accept your return and refund you the original purchase price, minus shipping charges, within 30 days of purchase. Please ship returned items to: Uncle Harry's Natural Products Attn: Returns 17650 NE 65th ST Redmond, WA 98052. A copy of your invoice must be included with the returned products to ensure timely processing. We will issue a refund after all the returned products have been received.